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Shipping Information

Delivery Information

parcel delivery service from Kaizen Bonsai

Dispatch Times

We work hard to get your order out as quickly as possible. Most parcels containing stock items leave our office within 24 hours (Monday to Friday) of receiving your order. Orders placed after mid-day may not ship until the end of the following day. Whilst we carry large volumes of stock it is inevitable that, due to demand, there will be occasions when we are awaiting shipment from our suppliers. Where an item is out of stock we may despatch the rest of your order and send on the other items when available at no extra cost to you. Despatch times can be longer during very busy periods like Christmas and early spring time. Orders are only delivered Monday to Friday. Saturday deliveries are no longer possible .

Small Parcels

U.K orders up to 2Kg in weight are despatched via Royal Mail standard service. This cheap service is not trackable or particularly fast and will have a longer transit time than our courier service option. We will not be responsible for any delays in delivery using this service below 28 days after which time we will refund or replace as we deem appropriate. If you need your order quickly please select the courier service delivery option. For some areas our web site will not offer an expidited service, please contact us by email with your order details and shipping destination to get a shipping quote.

For international orders up to 2Kg we use the Royal Mail standard airmail service, again this is not trackable and transit times will vary depending upon where you are in the world. On average for parcels outside the EU expect 2+ weeks (up to 6 weeks on occasions due to customs delays). Again if you need your order quickly or would like to upgrade to a faster trackable service please call or email to make other arrangements.

Large Parcels

Orders are only delivered Monday to Friday. Saturday deliveries are no longer possible.

U.K orders over 2Kg weight are shipped using a courier 24 hour (working days) service. You will receive an email or text message detailing your parcels tracking number and expected delivery day. On the day of delivery you will receive a message giving you a 1 hour delivery window. If you need to make alternative arrangements your message will contain details of how to do this. You can have a parcel delivered to your work address, simply enter the details at our checkout screen when prompted. If it is not possible to leave the parcel a card will be left by the driver giving details of how to arrange an alternative delivery. It is strictly your responsibility to ensure this is done in a timely manner or your parcel could be returned to us. In this instance we will not refund delivery charges.

During busy times, like Christmas, or due to inclement weather couriers are extremely busy and delays are possible. Please try to make allowances and order promptly to ensure your parcel arrives in plenty of time.

International orders over 2Kg are shipped using a trackable service. These parcels are often handed to different couriers on arrival at the country of destination and we cannot be held responsible for local delays or hold ups imposed by customs. Any local customs or tax charges are strictly your responsibility. Should a parcel be returned to us by local customs FOR ANY REASON a refund will be issued for all goods received in sale-able condition. However shipping charges including those imposed upon us for the return of the parcel WILL NOT BE REFUNDED.

Shipping costs are normally worked out automatically for you depending upon the weight of your parcel/parcels and your country of residence. To see the cost of carriage simply place the items you require in the shopping cart and proceed to the checkout screen, enter your shipping destination and the total shipping cost will be shown.

Where an international order shows no shipping charge please contact us for a quote and we will endeavour to find you the lowest price possible.

Urgent Orders, Saturday Deliveries, Timed deliveries

Our orders are despatched in date order only. We will not jump your order to the head of the que, that's unfair to our other customers. Please ensure you order in good time so that what you need is there when you need it.

We do not offer Saturday deliveries. The cost has become prohibative and the service provided by couriers is extremely inconsistent. We will not take money for a service we do not have faith in and ultimately end up refunding.

Where your order is despatched by courier you will receive a 1 hour delivery window within which you need to be available to receive your goods. This will be notified by email or cell phone number (so long as you provide us with one). We do not offer timed deliveries (ie; pre 9am, pre 10am or pre mid day). These services are expensive and unreliable, therefore we no longer offer them as an option.

 

CountryShipping MethodWeight of Item(s)Cost
UK Zone 1 (excluding Highlands of Scotland, Isle of Man, Isles of Scilly, Northern Ireland) 2nd Class Royal Mail no tracking up to 950g £1.95
2nd Class Royal Mail no tracking up to 1950g £3.95
Standard courier delivery with tracking and delivery alert (weekdays only) up to 29.5Kg £7.88
Additional parcel Tracking/delivery alert up to 29.5Kg £6.98
UK Zone 2 - Highlands of Scotland, Northern Ireland, Isles of Scilly, Isle of Wight 2nd Class Royal Mail no tracking up to 950g £1.95
MyHermes 2-3days average tracking up to 4950g £6.88
MyHermes 2-3days average tracking up to 9950g £7.95
MyHermes 2-3days average tracking up to 14950g £9.98
MyHermes 2-3days average tracking up to 29.5Kg £19.96
UK Zone 3 - The Shetlands, Isle of Man 2nd Class Royal Mail no tracking up to 950g £3.50
MyHermes 3-4 days average tracking up to 4950g £8.40
MyHermes 3-4 days average tracking up to 9950g £9.98
MyHermes 3-4 days average tracking up to 14950g £11.98
MyHermes 3-4 days average tracking up to 29.5Kg £23.96
Channel Islands (Jersey and Guernsey) Airmail up to 1 Kg £6.50
Courier Service up to 10Kg £28.00
Belgium, Luxembourg, France, Germany and the Netherlands Airmail up to 1 Kg £6.50
Airmail up to 2 Kg £11.40
Courier Service By Road up to 30Kg £13.95
Courier Service By Road up to 60Kg £27.90
The Republic of Ireland Airmail up to 1 Kg £6.50
Airmail up to 2 Kg £11.40
Courier Service By Road up to 30Kg £18.95
Courier Service By Road up to 60Kg £37.90
Austria, Denmark Airmail up to 1 Kg £6.50
Airmail up to 2 Kg £11.40
Courier Service By Road up to 30Kg £18.95
Courier Service By Road up to 60Kg £37.90
Italy, Slovakia, Spain and Czech Republic Airmail up to 1 Kg £6.50
Airmail up to 2 Kg £11.40
Courier Service By Road up to 30Kg £20.95
Courier Service By Road up to 60Kg £41.90
Estonia, Finland, Hungary, Poland, Portugal, Sweden and Slovenia Airmail up to 1 Kg £6.50
Airmail up to 2 Kg £11.40
Courier Service By Road up to 30Kg £32.95
Courier Service By Road up to 60Kg £65.90
Bosnia-Herzegowina, Bulgaria, Croatia, Greece, Latvia, Lithuania, Montenegro, Romania and Serbia Airmail up to 1 Kg £6.50
Airmail up to 2 Kg £11.40
Courier Service By Road up to 30Kg £38.95
Courier Service By Road up to 60Kg £77.90
The Rest of Europe Airmail up to 1 Kg £6.50
Airmail up to 2 Kg £11.40
over 2Kg Please ask for quote
The Rest of the World Airmail up to 500g £6.50
Airmail up to 1Kg £12.00
Airmail up to 1.5 Kg £17.00
Airmail up to 2 Kg £23.00
over 2Kg Please ask for quote
Brazil Please ask for quote

 

Please refer to our terms and conditions for our returns procedure.

What to do if your parcel is delayed Click Here